Cancellation Policy

Hospital Supplies India understands that customers may need to cancel orders or services. This Cancellation Policy explains how cancellations are handled.

1. Order Cancellation (Products)

Orders can be canceled before dispatch.
Once the product has been dispatched, cancellation may not be possible.
If cancellation is approved before dispatch, a full or partial refund may be issued after deducting any processing charges.

2. Rental Equipment Cancellation

Rental bookings can be canceled before delivery.
If equipment has already been delivered, rental charges for the used period will apply.
Pickup or transportation charges may be deducted where applicable.

3. Service Cancellation

Home healthcare services or test bookings can be canceled before the scheduled time.
Cancellations made at the last minute or after the service team has been assigned may incur a cancellation fee.

4. How to Cancel

To request a cancellation, customers must contact us with:

Order ID or booking details
Name and contact number
Reason for cancellation

5. Refund on Cancellations

Eligible refunds will be processed as per our Refund Policy.
Refund processing time is usually 7–10 business days, depending on the payment method.

6. Company Rights

Hospital Supplies India reserves the right to cancel any order due to: