Refund Policy

Hospital Supplies India aims to provide high-quality medical equipment and services. This Refund Policy explains when refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered in the following cases:

• Product delivered is damaged or defective
• Wrong product delivered
• Product not delivered due to our issue
• Service not provided as agreed

All refund requests must be made within 48 hours of delivery.

2. Non-Refundable Items

The following items are generally non-refundable:

• Medical consumables and disposables (masks, gloves, syringes, diapers, etc.)
• Opened or used hygiene-related products
• Customized or special-order items
• Products damaged due to misuse or improper handling

3. Rental Equipment Refunds

• Rental fees already used are non-refundable
• Refunds for early returns are subject to review
• Any damage charges will be deducted from the refund amount

4. Refund Process

• Customers must contact us with order details and reason for refund
• Photos or proof may be required for damaged/incorrect items
• After verification, eligible refunds will be approved

5. Refund Timeline

• Approved refunds are processed within 7–10 business days
• Refund time may vary depending on the payment method and bank processing time

6. Cancellation Before Delivery

• Orders canceled before dispatch may be eligible for a full or partial refund
• Any processing or delivery charges may be deducted

7. Contact for Refunds

For refund requests, contact:

Hospital Supplies India
Phone: 7982711523 / 8448669049 / 0120-3695791
Email: bajajtechnovision@gmail.com